Leaflets and factsheets

We have produced a number of leaflets, and factsheets, explaining your rights and responsibilities when using the NHS and how certain areas of the health service work.

Some of these leaflets are also available in:


This factsheet explains:

  • your rights when accessing NHS services in Scotland
  • what you can expect from the NHS
  • what you can do to help the NHS.

Access factsheet (PDF, 177KB)

Other formats

This information is also available in:

  • audio
  • British Sign Language
  • easy read
  • large print

Other languages

This information has been translated into:

  • Arabic
  • Bengali
  • Chinese
  • French
  • Gaelic
  • Hindi
  • Lithuanian
  • Polish
  • Russian
  • Spanish
  • Urdu

This leaflet is a summary of information contained in the charter and how to find out more about health services.

Charter of Patient Rights and Responsibilities – Information for You leaflet (PDF, 133KB)

Other formats

This information is also available in:

  • audio
  • British Sign Language
  • easy read
  • large print

Other languages

This information has been translated into:

  • Arabic
  • Bengali
  • Chinese
  • French
  • Gaelic
  • Hindi
  • Lithuanian
  • Polish
  • Russian
  • Spanish
  • Urdu

This leaflet gives you information about your right to be involved in decisions about the health care of the adult you care for, if they are unable to make decisions about their health care and treatment without help.

The leaflet is for adult carers, young carers under 16, and paid and unpaid carers.

Caring and Consent (Guide for carers) leaflet (PDF, 640KB)

Other formats

This information is also available in large print.

This factsheet explains:

  • your right for your personal health information to be kept secure and confidential
  • what your personal health information is
  • how the NHS makes sure it is kept confidential
  • how it is used.

Confidentiality factsheet (PDF, 181KB)

Other formats

This information is also available in:

  • audio
  • British Sign Language
  • easy read
  • large print

Other languages

This information has been translated into:

  • Arabic
  • Bengali
  • Chinese
  • French
  • Gaelic
  • Hindi
  • Lithuanian
  • Polish
  • Russian
  • Spanish
  • Urdu

This factsheet explains:

  • your right to be informed and involved in decisions about health care and NHS services in Scotland
  • how information can be given to you and how you can get help and support.

Communication and Participation factsheet (PDF, 196KB)

Other formats

This information is also available in:

  • audio
  • British Sign Language
  • easy read
  • large print.

Other languages

This information has been translated into:

  • Arabic
  • Bengali
  • Chinese
  • French
  • Gaelic
  • Hindi
  • Lithuanian
  • Polish
  • Russian
  • Spanish
  • Urdu.

This leaflet is a guide explaining to under 16s that anyone who looks after their health has to keep information about them private.

Confidentiality - Your Rights (Guide for young people) leaflet (PDF, 587KB)

Other languages

This information has been translated into Gaelic.

This leaflet gives you information about your right to make decisions about your care and treatment.

Consent – It's Your Decision leaflet (PDF, 535KB)

Other formats

This information is also available in:

  • audio
  • British Sign Language
  • easy read
  • large print.

Other languages

This information has been translated into:

  • Arabic
  • Bengali
  • Chinese
  • French
  • Gaelic
  • Hindi
  • Lithuanian
  • Polish
  • Russian
  • Spanish
  • Urdu.

This leaflet is a guide for under 16s that explains their rights to decide about their health care and treatment.

Consent - Your Rights (Guide for young people) leaflet (PDF, 2.95MB)

Other languages

This information has been translated into Gaelic.

This leaflet explains:

  • how eHealth will affect the service you receive from the NHS
  • how your information will be stored and shared safely and legally
  • what may happen in the future.

eHealth – Using Computers to Improve your Healthcare leaflet (PDF, 718KB)

Other formats

This information is also available in:

  • audio
  • British Sign Language
  • easy read
  • large print.

Other languages

This information has been translated into:

  • Chinese
  • Gaelic
  • Polish
  • Urdu.

This leaflet explains:

  • your right to have a say about your care and have any concerns and complaints dealt with
  • how you can complain using the NHS complaints procedure
  • what happens to your feedback.

Feedback and Complaints leaflet (PDF, 470KB) 

Other formats

This information is also available in:

  • audio
  • British Sign Language
  • easy read
  • large print.

Other languages

This information has been translated into:

  • Arabic
  • Bengali
  • Chinese
  • French
  • Gaelic
  • Hindi
  • Lithuanian
  • Polish
  • Russian
  • Spanish
  • Urdu.

This leaflet is a guide for young people on how to give comments, suggestions or complaints about their health care.

Have your say! - Your Right to Be Heard leaflet (Guide for young people) (PDF, 921KB)

Other languages

This information has been translated into Gaelic.

If you're an asylum seeker, or refugee, this factsheet explains:

  • how you can get health care from the NHS while you're here
  • how to register with a GP
  • what NHS care may be available free to you and your family.

Health Care for Asylum Seekers and Refugees in Scotland leaflet (PDF, 206KB)

Other formats

This information is also available in:

  • audio
  • large print.

Other languages

This information has been translated into:

  • Amharic
  • Arabic
  • Chinese
  • Farsi
  • French
  • Pashto
  • Sorani
  • Tigrinya
  • Urdu.

If you are coming to Scotland to study, this factsheet explains:

  • how you can get health care from the NHS while you are here
  • how to register with a GP
  • what NHS care may be available free to you and your family.

Health Care for People Coming to Scotland to Study factsheet (PDF, 197 KB)

Other formats

This information is also available in:

  • audio
  • easy read
  • large print.

If you're coming to Scotland to work, this factsheet explains:

  • how you can get health care from the NHS while you are here
  • how to register with a GP
  • what NHS care may be available free to you and your family.

Health Care for People Coming to Scotland to Work factsheet (PDF, 191KB)

Other formats

This information is also available in:

  • audio
  • large print.

Other languages

This information has been translated into:

  • Croatian
  • Latvian
  • Lithuanian
  • Polish
  • Portuguese
  • Serbian
  • Spanish.

If you're coming to Scotland on holiday, this factsheet explains what health care you may be able to get free from the NHS if you become ill or have an accident.

Health Care in Scotland for Holidaymakers from Overseas factsheet (PDF, 210KB)

Other formats

This information is also available in:

  • audio
  • British Sign Language
  • large print.

If you've a UK passport and you live abroad, this factsheet explains:

  • how you can get health care from the NHS when you are in Scotland
  • what NHS care may be available free to you and your family.

Health Care in Scotland for UK Passport Holders Returning After Living Abroad factsheet (PDF, 186KB)

Other formats

This information is also available in:

  • audio
  • British Sign Language
  • large print.

Other languages

This information has been translated into Gaelic.

If you're a former UK resident and you work abroad, this factsheet explains:

  • how you can get health care from the NHS when you are in Scotland
  • what NHS care may be available free to you and your family.

Health Care in Scotland for Former UK Residents Working Abroad leaflet (PDF, 187KB)

Other formats

This information is also available in:

  • audio
  • British Sign Language
  • large print.

Other languages

This information has been translated into Gaelic.

If you've a UK pension and you live abroad, this factsheet explains:

  • how you can get health care from the NHS when you are in Scotland
  • what NHS care may be available free to you and your family.

Health Care for UK Pensioners Visiting Scotland factsheet (PDF, 198KB)

Other formats

This information is also available in:

  • audio
  • British Sign Language
  • large print.

Other languages

This information has been translated into Gaelic.

This factsheet explains:

  • how long you can expect to wait for treatment once your GP refers you to hospital
  • what you can do if your treatment doesn’t start within the agreed time.

Hospital Waiting Times factsheet (PDF, 721KB)

Other formats

This information is also available in:

  • audio
  • British Sign Language
  • easy read
  • large print.

Other languages

This information has been translated into:

  • Arabic
  • Bengali
  • Chinese
  • French
  • Gaelic
  • Hindi
  • Lithuanian
  • Polish
  • Russian
  • Spanish
  • Urdu.

This leaflet explains your right to see or have a copy of your health records.

How to See Your Health Records leaflet (PDF, 724KB)

Other formats

This information is also available in:

  • audio
  • British Sign Language
  • easy read
  • large print.

Other languages

This information has been translated into:

  • Arabic
  • Bengali
  • Chinese
  • French
  • Gaelic
  • Hindi
  • Lithuanian
  • Polish
  • Russian
  • Spanish
  • Urdu.

This leaflet gives useful tips and questions you can ask during health care appointments, helping you play an active part in your care and treatment.

It's Okay to Ask! leaflet (PDF, 278KB)

Other formats

This information is also available in:

  • audio
  • British Sign Language
  • easy read
  • large print.

Other languages

This information has been translated into Gaelic.

This factsheet gives information about your right to be treated with dignity and respect when using the NHS in Scotland.

Respect factsheet (PDF, 457 KB)

Other formats

This information is also available in:

  • audio
  • British Sign Language
  • easy read
  • large print.

Other languages

This information has been translated into:

  • Arabic
  • Bengali
  • Chinese
  • French
  • Gaelic
  • Hindi
  • Lithuanian
  • Polish
  • Russian
  • Spanish
  • Urdu.

This factsheet explains:

  • your right to safe and effective NHS care
  • how the NHS makes sure you get the best possible care and treatment by trained professionals in a safe environment.

Safety factsheet (PDF, 223 KB)

Other formats

This information is also available in:

  • audio
  • British Sign Language
  • easy read
  • large print.

Other languages

This information has been translated into:

  • Arabic
  • Bengali
  • Chinese
  • French
  • Gaelic
  • Hindi
  • Lithuanian
  • Polish
  • Russian
  • Spanish
  • Urdu.

Patient Opinion

Patient Opinion

Patient Opinion is a platform for patients to share their experiences and stories of using the NHS in Scotland.

Patient advice and support

Patients Advice Scotland

Patient Advice & Support Service (PASS) supports patients, their families and carers to provide feedback to the NHS in Scotland.

 
Last updated: 20 January 2015