We work closely with a number of partner NHS Boards to develop local centres to help ensure that we have enough people to help you and that we have access to the best local knowledge possible.
In November 2005, we opened local centres in Ayrshire and Arran, Dumfries and Galloway, Highland, Lanarkshire, and Tayside.
These centres are all staffed by trained and experienced nurses who all have superb local knowledge. This means that we can improve operational links with local out-of-hours services. It all helps us to deliver the best possible service across Scotland.
The local centres support the staff in our three main centres in the East, West and North of Scotland. The fact that some calls can be dealt with by local centres means that the staff at the three main centres can work more closely with local NHS boards and teams and gain better local understanding.
When you call NHS 24, your call is answered by a Call Handler in one of our three main contact centres. At peak times, your call may be passed to your local centre where one of our Nurses will help you.
reviewed 8 December 2008